Delivery & Returns
Postage & Packing:
We pride ourselves on our customer service and we always aim to despatch your order as promptly as possible.
Our aim is to despatch all orders as quickly as possible with an estimated time of arrival between 3 to 10 working days dependent on manufacturing schedules. We will notify you if we expect your order to take any longer to despatch.
- All deliveries to mainland UK (including Isle of White) will be sent by a courier and cost £4.99 for orders up to £49.99. Delivery is free over £50.00
- All deliveries to the Scottish Highlands and Islands, Isle of Man, channel Islands and Northern Ireland will be sent using Royal Mail and unfortunately we are unable to offer free delivery to these locations.
- All deliveries to HX and HD postcodes will be sent by a courier and cost £4.99 for order up to £24.99. Delivery is free over £25.00
Please note the goods may need to be signed for. If unavailable at time of delivery, a card will be posted with contact details to rearrange a delivery date or pick up. If for any reason the goods are not collected within a week, they will automatically be returned to us. We will notify you that the goods have been returned. NO refunds will be available.
Please ensure all orders with specific date requirements are ordered well in advance. Christmas presents should be ordered at the beginning of December to ensure the goods arrive in time for Christmas.
Currently we are only able to deliver within the UK. Please contact us at firstname.lastname@example.org for more delivery details.
If you require multiple delivery addresses please place separate orders for each address.
Please contact 01422 372165 or email@example.com for more details
Postage & Packing Costs:
We are confident that you will be delighted with our products however if you find there is a problem or you are not completely happy with your purchase, please return the product to us for inspection unopened /unused. If the product is found to be damaged or defective, we will either offer a replacement or refund the cost of the product to the card holder/purchaser only. Delivery costs will not be refunded unless the product is found to be faulty.
All refunds are conditional that the products are returned to us in the same packaging as they were supplied.