Delivery & Returns
Postage & Packing:
We pride ourselves on our customer service and we always aim to despatch your order as promptly as possible.
Our factory is closed over the Easter weekend from Friday 10th April - Tuesday 14th April. Any orders received through our website during this time will be processed as soon as possible when we re-open on 14th April.
Our aim is to despatch all orders as quickly as possible with an estimated time of arrival between 3 to 10 working days dependent on manufacturing schedules. We will notify you if we expect your order to take any longer to despatch.
Please note the goods may need to be signed for. If unavailable at time of delivery, a card will be posted with contact details to rearrange a delivery date or pick up. If for any reason the goods are not collected within a week, they will automatically be returned to us. We will notify you that the goods have been returned. NO refunds will be available.
Please ensure all orders with specific date requirements are ordered well in advance. Christmas presents should be ordered at the beginning of December to ensure the goods arrive in time for Christmas.
Currently we are only able to deliver within the UK. Please contact us at email@example.com for more delivery details.
If you require multiple delivery addresses please place separate orders for each address.
Please contact 01422 372165 or firstname.lastname@example.org for more details
Postage & Packing Costs:
We are confident that you will be delighted with our products however if you find there is a problem or you are not completely happy with your purchase, please return the product to us for inspection unopened /unused. If the products are found to be damaged or defective, we will either offer a replacement or refund the cost of the products to the card holder/purchaser only.
All refunds are conditional that the products are returned to us in the same packaging as they were supplied.